Because Only A$$holes Should Be Called A$$holes

Ah, the classic "asshole" kid from Meet the Fockers

After The Verge published Scamworld on May 10 and Frank Kern responded with a Facebook post about it, it was hard not to wonder what might happen to the biggest players in the world of internet marketing.

Lord knows there are more than a few of us ‘onlookers’ who have, over the years, heard about the amazing “million dollar sales days” of that small group of info product marketers and wondered how the Helsinki they attracted so many customers.

Hearing about info marketers becoming millionaires overnight is pretty tough to swallow.

After all, what makes their stuff so great? What makes their followers so hungry?

Most small businesses and startups (like yours truly) surely watched in wonder as the Scamworld story unfolded.

I admit: I had a bad case of Schadenfreude when my hubby forwarded me the Scamworld article. I wanted to see people who’ve always seemed unimaginably successful called out on what they were really doing. (As in, will the real Slim SHADY please stand up?)

I couldn’t help it.

But the truth is that I also felt sort of bad for the people implicated as “modern day snakeoil salesmen”.

….And then my hubby talked me out of feeling bad for them.

And I realized who I really felt bad for: the rest of us!

The freakin’ good guys!

I just made the transition from in-house copywriter to “info marketer” some 6 months ago… and now the whole business is tainted? Whaaaa—???

Are all ebook writers and info marketers going to get painted with the same poisoned brush?

Gosh, I think about people like The Yogipreneur and the Information Highwayman, both of whom do info marketing and neither of whom are even CLOSE to being a$$holes, and I want to group them (and moi) far, far away from the bad guys in blue shown here:

But the truth is that those guys always existed. The assholes have always been there. Bad apples are always there – but they don’t have to ruin us.

With that in mind, I decided to share what I know about complying with the rules of the US Federal Trade Commission.

Sounds boring?

Well, I guess that’s true.

Getting fined nearly $300K like Frank Kern did doesn’t sound so boring. Sounds exciting! So if that’s your gig, just close ye olde window down and carry on your merry way.

But if you want to cover your a$$ and – MOST IMPORTANTLY – protect your customers and your reputation with them, check out these How Not to Be Scammy tips*:

  • MESSAGING FREE: Something is only free if the consumer is not paying for it in any way; be careful about jacking up the price of one product in order to cover the costs of throwing in a “free” product
  • MESSAGING FREE: If you’ve adjusted the quality or quantity of a “free” product, do not represent it as having the same quality or quantity as the paid version of it
  • MESSAGING FREE: If you show the regular price of the product that you’re giving away “free” on your sales page, that regular price should have been established over a 30-day period; if the price of the product fluctuates, the lowest price it was sold for during the past 30 days should generally be used as the “regular” price; basically, don’t make up some inflated price just to make your free product look more desirable
  • MESSAGING FREE: If there are any special conditions around whether someone qualifies to get your free product for free or not, disclose those conditions clearly – which usually means in very close proximity to the “free” messaging
  • PRICING YOUR PRODUCT: Don’t artificially inflate prices! If you set up a price comparison – such as showing a before / regular price and an after / discounted price – the before / regular price needs to be genuine, not just an inflated value you place on it to make your discount look great
  • PRICING YOUR PRODUCT: Don’t suggest price reductions that don’t exist! If you show only your discounted price rather than your discounted and regular price, the discount needs to be significant in order for you to use messaging like “Reduced to”
  • PRICING YOUR PRODUCT: Don’t claim to be selling your product at factory or direct-from-the-manufacturer prices if you are, in fact, not selling at the standard factory or direct-from-the-manufacturer price
  • Letters from satisfied customers are not enough to substantiate a claim
  • If your offer is not for a limited time, do not message it as being for a limited time; if your offer does not end at midnight, do not message it as ending at midnight
  • If you’re an affiliate for a product that uses hype advertising or messages the FTC wouldn’t look kindly on, it’s up to you to exercise caution in marketing such products, especially when writing your own copy that links to them
  • If you’re advertising health-related products, alcohol, consumer credit products or environmentally friendly products, review the FTC website in detail for specifics around each
  • If you’re advertising to children, review the FTC website in detail
  • Avoid suggesting an endorsement of your product by a person or company that has not actually endorsed your product, either by using it of their own volition (i.e., purchasing it) or by agreeing to endorse it; even celebrities and companies that agree to endorse your product must actually have used it
  • The FTC website is updated on a daily basis, so always refer to business.FTC.gov for the most up to date regulations, guidelines and so forth
  • Be sure to refer to the FDA (Food and Drug Administration) guidelines for labelling your food and/or drug products

Don’t forget to head over to the FTC site whenever you’re unsure.

Better safe than sorry, right?

Better safe than waking up to see your name in an article about the shady practices you employ.

At least, that’s my take on it.

LONG STORY SHORT: Protect your customers – don’t lie or misrepresent – and you should be in good shape to sell as aggressively as your market can bear.

*These tips come from a worksheet included with my fifth ebook. No, that’s not a sales pitch.

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Growing Your Client Base: An Ode to Getting a Backbone

Ever feel like you’re becoming a bit of a… diva?

You should.

It feels great.

:)

My hubby says I’m turning into a shark… like the sharks we watch on “Shark Tank”. (Love Dragon’s Den, too. And how ’bout The Pitch? That’s a killer show! But I digress…)

Whether a shark or a diva, the point is that I’m starting to define the ground I want to stand on.

And I highly recommend it.

Here’s wassup: I’m starting to get a backbone.

I’ve always had opinions. (Those opinions have become a bit more informed over the last few years, thankfully.) I’ve never had a real problem expressing my opinions — growing up as the middle child of 7 trains you to be loud and fast with your messages.

But more recently, I’ve started to get a backbone.

And, let me say, there’s a big difference between being opinionated and having a backbone.

The differences became clearer to me today when I was responding to this email from a reader named Daniel, who’s building a conversion rate optimization (CRO) consultancy:

Hey Joanna,

So, I’ve been moving things forward here in San Francisco, and I’ve managed to pull in some prospects.

Got a question about selling.

I come from a sales background, but selling CRO is a new game for me.

How pricing works is crystal clear.

I’m not sure how this sales process works.

I’m trying to be transparent as possible with folks about pricing, and managing expectations about experimenting, but I think I’m throwing my cards on the table too early by revealing pricing in early conversations.

I’m sure you have a lot less selling to do, because people come to you pre-sold with your books and the newsletter and all.

So I’m wondering, do you have any insights on how the CRO sales process works?

I’m thinking of throwing together a slide deck, explaining the potential gain from conversion lifts, and then quoting a price on a 2nd-3rd call, after snooping around analytics, and asking about their revenues and current conversions.

What do you think?

-DG

Daniel’s facing an issue a lot of freelancers and solopreneurs do: once we’ve figured out what to charge (which is a question unto itself!), we need to break it to our prospects that we actually charge that much.

And we need to do so with a straight face.

As anyone who’s watched a salesperson in action knows, once you lay the price on the table, you let the other person talk. You don’t say anything. Even if they don’t say anything.

(Ah, power struggles. What fun.)

When you’re a freelancer, you need to present your fees without apology. Without negotiation. You really do. …You probably already know that………..

……But it’s easier said than done, isn’t it?

Which is why most freelancers and consultants do a bunch of other crap instead of holding their ground.

Unable to tolerate the silence, they cave and:

  • Offer flexible terms, like “Do not pay for 90 days” or “Deposit waived!”
  • Discount their hourly rate
  • Agree to start at an earlier date than previously discussed
  • Agree to do a freebie to prove themselves first

To which I say:

“……………………….WHA-????”

Let me lay the smack down for you: no client will believe you’re worth the money until they see the first winning test result – and until you explicitly explain to them exactly what that test result translates into insofar as incremental revenue is concerned.

Let me repeat: no one wants to pay… until.

That’s the reality.

So the best way to look at that is to realize this:

You have to shape what you do around that reality.

Resistance is futile.

Go with the flow.

When you have proven results, going with the flow is easy. All you have to do is show the results you’ve received for other clients, and suddenly your prospect has PROOF that you’re worth the money.

But what about when you don’t have proven results? What about when you’re just starting to build your client base?

In that case, the following has worked for me and my friends:

  • Charge a commission/royalty only, where you do the work and they promise to implement the test as you design it (i.e., using the right tool, using it the right way, following your creative direction)… and then you earn X% on Y sales
  • Set a fixed rate you’ll be happy with, stand your ground on it… and give them peace of mind by guaranteeing your services will pay for themselves (i.e., with test results) in 2 months or you’ll give them their money back
  • Set a fixed rate they’ll be happy with, and ask for a commission/royalty on every sale from the winning recipe

If I were Daniel — or anyone starting out — I wouldn’t do much work upfront without charging. You may think that freebies will help you develop the necessary relationship on which to ‘close’ — you may tell yourself that a freebie will somehow trigger the power of ‘commitment’ (which is the weakest of all of Cialdini’s principles). But don’t kid yourself!

You’d be SHOCKED at what businesses will let themselves walk away from under the excuse of “It’s not personal, it’s business”.

If you give away your services, you give away your services.

Pretty obvious, right? But we lie to ourselves that freebies are just part of the sales process.

They’re not.

Giving something away is NOT the way to sell it… except in BOGO situations (in which case you at least get money in your hands).

I’m sure there are affirmations and mantras you can chant to help you overcome the crazy idea that you have to give stuff away… but here’s one to start with:

“I am a legitimate business.
I offer real value.
Businesses would be lucky to pay me.”

Back to Daniel’s email…

He also mentioned delaying discussions of price until later in the process.

I wouldn’t do that. I mean, eventually they’ll find out what you charge, right? And then you’ll still have to work hard to get them to see why you’re worth the money.

Might as well get that whole conversation over with upfront… before you invest time and energy only to get dumped ‘cos they just don’t have the budget to afford you.

You cannot sell champagne to someone on a beer budget. Unless your champagne is cheap.

(But who wants cheap champagne? AKA: why would you offer a cheap professional service?)

Here’s a strategy that I employ when a prospect reaches out to me for help: I become a diva. I’m not kidding. This is 100% true. I always ask for at least 3 of the following:

  • I ask clients to send me free copies of their product to use (or give me a lifetime membership for soft goods) before I’ll sign them on.
  • I demand they use the testing tool I prefer, and that they have it in place before our first call.
  • I demand they pay for all the time I spend on the phone with them and emailing them. It’s all billable.
  • I charge them at least 4x what the average copywriter charges, and I do it with a straight face.
  • I charge a retainer if they want to access me without giving 24-hours notice.
  • I charge for cancelled calls.
  • I charge a 33% to 50% deposit, which I demand to have before our first call.
  • I don’t negotiate.

REVELATION FROM A HAPPY FREELANCER: I find that the more ‘diva’ demands I make upfront, the more clients want to work with me.

Those who agree to my terms are people I want to work with.

Those who don’t are people I don’t want to work with.

Making diva demands is the ultimate prospect vetting process.

Yes, I lose prospects. More than I sign on. But that’s okay!

I mean, why on God’s green earth would I want to take on more low-paying clients who don’t appreciate my value when I can take on fewer high-paying clients who DO appreciate my value? As it stands, I have so many requests for help, I’m not taking on any new clients until September. I regularly send new leads to my network of copywriters.

My new-found backbone keeps me very, very satisfied… and keeps my pocketbook well-lined.

BEST OF ALL: My clients are extremely satisfied. They get my attention and my expertise… without any grump or frump that comes with being underpaid/undervalued.

Your sales process should end with you getting the clients you WANT. Clients that will value you and make you happy to work for them.

Why the hell else would you go into business for yourself if not to build the perfect working life????????

But, Daniel, please don’t review anyone’s analytics for free. Don’t do anything for free. That devalues your work, and it only pays off if you’re doing it strategically (i.e., to build your portfolio so you can quickly start charging others).

If you have a question you’d like me to answer, gimme a holler right here

Happy copy hacking,
Joanna

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Ebooks for Affiliates – How to Increase Your Revenue with This Proven Strategy

Ebooks Discussed in This Interview for Affiliates
My Interview with Ankesh of SuccessNexus,
the affiliate app for blogs + content rich websites

Today, Ankesh Kothari over at SuccessNexus posted an interview with me as part of his weekly series, “5 Questions with an Expert”.

(How nice to be called an expert! :) )

You can read the full interview here: http://successnexus.com/bundling-strategy-joanna-wiebe-interview/

In this interview, you’ll find out:

  • The one strategy I fell into… that has turned into the cornerstone of my ebook success
  • If I was crazy-foolish to launch a “minimum viable product”
  • What I really think about working with sites like AppSumo and MightyDeals
  • My #1 regret in the six months I’ve been marketing Copy Hackers
  • The 2 lessons any info marketer – or product creator – needs to know

Read the Interview!

 

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How to Become a Freelance Copywriter

I’m a lucky bitch.

Yes, I’m a lucky bitch.

… And that’s not just because I have an amazing partner and home life and family and job. And great health. And generally strong financial security. And a sense of balance, love, hope and purpose.

(Wow – I am a lucky bitch.)

But because I’ve lucked into a lot of things in my professional life.

Of course, when I look at how I “lucked” into those things, it’s clear that I’m one of those people who’s only as lucky as she is hard-working.

When the effort stops, the luck stops.

Thankfully, I’ve never had to worry much about earning an income. That’s lucky. Maybe I haven’t worried because, when I first started out, I was happy to take anything. If I’d wanted a $50k/year job when I first started copywriting, I probably wouldn’t have felt so lucky when I landed a $32k/year copywriting job.

I haven’t had to worry about freelancing. The work has just come.

But it’s not that easy for everyone.

OR… it is that easy for everyone, but others have higher expectations than I’ve had.

So last week I got a question from a reader named Susan Silver. (Great name, hey?)

It’s a question that I get quite a bit, which is why I asked Susan if she wouldn’t mind me publishing my response here, on the blog I so rarely get a chance to update. (As my subscribers know, a ton of my energy goes into writing my Tuesday Morning Tips.)

She happily agreed.

So here’s the question Susan sent me:

I was wondering what advice you might give to someone starting up a small time copywriting business. I have been encouraged to build my business, but I am not sure who my best clientele might be.

My strongest skills are blogging, SEO, and relationship marketing.

The Coles Notes Version of How to Become a Freelance Copywriter

Six ways to build a small freelance copywriting business.

  1. Prove you’ve done this work before.
  2. Talk about everything you do. And only do things worth talking about.
  3. Choose a niche.
  4. Choose a niche that’s either a “networker” or an “influencer” so they will spread the word for you.
  5. Pitch yourself to an ideal client, even if you have to discount your services to get the work.
  6. Try the tactics that work for your clients.

How to Become a Freelance Copywriter:
The Proven-Only-For-Joanna-Wiebe Model

By the time I decided to freelance full-time in Sept 2011, I’d already been freelancing on an ad hoc basis for clients like Acana (that high-end pet food most of us can’t afford… but should really try to). I’d also built up a nice resume that included senior-level duties at Intuit and agency work. That’s what clients wanted to see.

That’s what your prospects will want to see.

Not experience at Intuit. Or in an agency.

Just proof that you’ve done this before. Proof from an authority that you are skilled. Proof from a multitude of others that you’re worth hiring.

Quantity of proof. And quality of proof.

The smaller the job you’re going for, the less you should worry about quantity or quality.

So that’s tip numero uno: Prove you’ve done similar work before.

How?

Carbonmade is a great tool if you want to become a freelance copywriterStart with a good-looking, easy to navigate online portfolio. I use Carbonmade, and I totally recommend it. You can create multiple portfolios – so you can have one portfolio of copywriting for hair salons, another of print copywriting, another of copywriting + creative direction. Then you can send your prospects to the appropriate portfolio.

Now, in recommending that you prove your work in order to get work, I know what you’re saying:

“I need work to get work. But I can’t get work without a history of work. I’m doomed!”

I hear you!

But, I guarantee it, you’ve already done some sort of copywriting work. Even if you’ve never been hired by a client.

If you’re the one your sister goes to when she needs her school paper edited, voila – you’re an editor!

If you wrote a brochure for your mom’s workplace, voila – you’re a copywriter!

If you proofread for your university paper, voila – you’re a copyeditor!

You do not need to do a lot. You just need to know this one little secret:

Everything you do has the potential to be BIG.

What does that mean?

It means it’s up to you to milk every piece of experience you have. To wring it dry in your self-marketing. Even if it’s small, it can be big in your marketing.

You know why big names like Anthony Robbins, Marie Forleo and Laura Roeder became big names?

They put themselves out there. And then they talked about the results endlessly.

Everything they do becomes big. Everything they spend energy on is something they then market themselves with.

So that’s tip numero two: Talk about everything you do. And only do things worth talking about.

That means you 1) need a blog that you 2) post your wins and client stories on, with a focus on 3) only doing client work that will translate into a blog post that can bring in more clients.

Let’s say you want to write copy for local hair salons. You want to be the go-to person in this niche. Why? Well, let’s say you really like getting your hair done (so you have a personal interest), you love the volatility of this sort of small business (because that’s a fun challenge for you), and – this is important – you recognize that hairdressers are people who not only connect with other hairdressers but who also have clients that they spend an hour or so talking to during each visit. Which means that, if you do a good job for them, they are VERY likely to spread the word about you to people in and beyond your niche.

So that’s tip number three: Choose a niche.

And tip number quatre: Choose a niche that’s either a “networker” or an “influencer” so they will spread the word for you. (Susan, this is where to start when thinking about clientele!)

So you seek out a hairdresser. Maybe it’s your hairdresser. You pitch yourself. You even agree to do the copywriting work for half of what you’d normally charge. Yes, for half. Because you’re trying to grow your business. And you need someone to bite.

(Should you give your services away free? That’s the topic of another post!)

Tip number 5: Pitch yourself to an ideal client, even if you have to discount your services to get the work.

The result? You get a client who’s a hairdresser, and you write a direct response piece – like a postcard – to help him grow his client base. This is a client you’re going to want to blog about.

Tell him you’re going to promote his business on your blog, and then write a great post all about what you did to help him, such as:

  • Getting an understanding for his ideal client
  • Identifying the need to do a print piece / DR mailer
  • Targeting an area in town to send the piece to
  • Developing the right value proposition for him
  • Crafting the offer / Developing the best incentive, if any
  • Taking things further – promoting sharing by liking him on Facebook
  • Creating a Facebook page for him

Don’t forget to share the results! Be explicit with the outcomes. People need to know both the immediate outcome and what that actually means long-term.

Did you bring in 3 new clients for him? That may not sound like a lot… but what’s the lifetime value for a client? Can he expect to make $125 off each one every 3 months? That’s $1500 more per year. If the cost of producing and sending the mailer was $750, you just got him some serious ROI.

And he can resend the mailer again and again – to the same neighborhood and different ones – without paying you for anything more than tweaks and distribution coordination. Imagine if he gets just 2 new clients from every mailer, and he sends out 6 more mailers over the course of the year. Suddenly he’s got 15 clients, thanks to you!

When you write this blog post, share it! Put it on Facebook. Put it on LinkedIn. Submit it to Inbound.org. If you have any sort of Twitter following, tweet it.

After a week passes, repeat. Share it on Facebook again, and tweet about it again.

Three months down the road, repeat.

But that’s not all.

Why stop at creating a great promotion for your client?

Tip number 6: If something works for your client, try it to market your own business.

It’s always a good idea to set aside a portion of the money you make to spend on promoting your own business. If you’ve gained traction in a niche where you can rely on word of mouth to grow your business, that’s great. But don’t forget about the power of good ol’ self-promotion.

If the postcard worked for your client, do a mailer for your business. After all, you just got more experienced in direct response… so why not put that experience to work for you?

Create and send your postcards. Then, measure the results.

And then?

Blog about it. Even if it totally failed. Blog about the experience… because some people will relate.

And share the post. And update your portfolio!

So there you have it. Six ways to build a small freelance copywriting business.

  1. Prove you’ve done this work before.
  2. Talk about everything you do. And only do things worth talking about.
  3. Choose a niche.
  4. Choose a niche that’s either a “networker” or an “influencer” so they will spread the word for you.
  5. Pitch yourself to an ideal client, even if you have to discount your services to get the work.
  6. Try the tactics that work for your clients.

In your freelance copywriting business, you are both the product being marketed and the marketer of the product.

You may have skills in blogging, SEO and relationship marketing – that’s what you’re selling – but you need to have skills in marketing in general.

In Susan’s case, she’s got relationship marketing skills, so connecting with someone in her niche shouldn’t be a challenge. Telling yourself to do it – that’s the challenge.

She’s also great with blogging and SEO. Her clients will benefit from those skills… and so will her business. She’ll have no trouble blogging about her successes and getting traffic to those posts.

Additional Tips for Starting & Growing
as a Freelance Copywriter

  • Get your name in front of your market! Guest blog post strategically. Remember to talk about everything you do… but only do things worth talking about. Which means no guest posts on sites that won’t help you.
  • Ask to be paid the value of your work! If your SEO services will help bring in $1000 for a business in the first year, you shouldn’t be charging $25/hr for 4 hours of work. If you undervalue yourself, others will undervalue you, too.
  • Don’t ask for more than you’re worth! Unless you have some sick data to prove how amazing you are – like the results of split-tests – don’t ask for more than you know you’re worth in the early stages of your career. Let yourself learn, and, once you’ve learned, charge more. Battle scars will get you to six-figure income. Ego won’t.
  • Leverage your existing network! My first paid copywriting gig came via my stepmom, who knew a guy. She brought me the contact, but my work proved itself – and I kept that client for 10 years, until I decided to cut ties.
  • Charge for think time and meetings! Some people charge only for the time they’re actually typing. That’s crazy – and that’s a quick way to get burned out. Every minute you’re thinking about your client is a minute to charge for.
  • Don’t annoy people! Exact thing not to do: use autoresponder DMs for your new Twitter followers. There’s not a person alive who likes receiving a Twitter A/R. Same goes for building an email list that you only use for promotions. And for giving out crappy ebooks or fluffy newlsetters. Not cool. Annoying.
  • List yourself in [quality] directories! Before they became a Pinterest knock-off for copy, Drivvel.com specialized in connecting freelance copywriters with clients. The AWAI has also helped to create many successful copywriters.
  • Follow people you want to be like! If you love me, follow me. :) If you want to be like Nick Usborne, follow him, too. Learn from the people who’ve been there… so you don’t have to learn the hard way yourself.

Additionally, remember that you’re a business. Think of yourself as one, and suddenly you’ll have no choice but to take marketing yourself seriously. To help you remember that you’re a business, do things that drive that point home. Such as making your home workspace feel like an office: if you’re in the guest bedroom, take the bed out; if you’re in a cubby off the kitchen, tell your family that your “virtual door” is closed from 8am to 6pm.

Make sense?

One last thing: I’m slightly concerned about the idea of keeping your copywriting business small. It’s a concept I don’t quite understand.

‘Cos when you get more clients, you get to build a waiting list – which makes your clients feel even better about working with you. (No one wants to work with someone that isn’t in demand.)

And when that happens, you get to start increasing your hourly rate. And you get to be more selective with the clients you take on as a freelance copywriter.

And when that happens, you get to work fewer hours.

Don’t you want to move from $50/hr to $150/hr? Sure you do.

So good luck, Susan! And good luck to everyone who wants to become a freelance copywriter.

~joanna

Want to Hire Susan Silver as Your Copywriter?

Contact her directly! I have never worked with Susan, so I can’t say anything about that. But she’s hungry for new business… so consider her.

Contact Susan Silver
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Value Propositions and USPs: “My Product Is the One That…”

I talk pretty constantly about one simple but uber-critical component of any brand, product or company’s messaging: the value proposition. AKA the unique sales proposition (USP).

In fact, about one-third of Copy Hackers Book 3 is dedicated to value propositions.

Why? What’s the big deal?

Value propositions help separate you from your competition. Great value propositions focus on the one thing that is both unique and highly desirable about your solution.

That said, if you don’t have any competition, congratulations! You’re in good shape. You don’t need to worry about differentiators… yet. You can just worry about learning everything the hard way as a pioneer, only to have the settlers come along and copy you until you HAVE to come up with a desirable differentiator and, in turn, a value proposition.

For those of us who have businesses with competitors, we need a value prop.

And – here’s the news – coming up with your value prop doesn’t have to be hard. Let me tell you why.

Picture yourself at SXSW, standing in your booth, watching people walk around and ask questions. Jason Calacanis comes up to you, and he decides to give you 30 seconds of his time to chat about your product, service or site – which we’ll call Ahhhsum. Here’s how the convo goes:

JASON: “So tell me about Ahhhsum.”

YOU: “Sure. It’s easy project management software.”

JASON (sighing and looking distracted): “Another one of those?”

YOU (remembering your value prop): “Well my software is that one that plugs into Gmail, so you can turn emails into tasks.”

Although the important part of your sentence is the last part… the middle section is the part that really matters.

The middle section uses this mega-valuable phrase: “the one that

In just those 3 little words, you indicate to everyone that there is something distinctive about your solution and that they should listen up because you’re about to say what that differentiator is.

So, going forward, think of your value proposition as the completion of any of the following phrases:

My product is the one that ____________________________.

My service is the one that ____________________________.

My solution is the one that _____________________________.

Voila! Instant value prop.

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Copy Talk Episode 4: How to Write and Use Testimonials That Actually Work

If you’re reading this, you probably already know that social proof (a la testimonials) is major for copywriting success. You know testimonials are necessary. But do you know that they can – and should – help:

  • Boost your credibility in general
  • Highlight the types of people buying your product
  • Showcase the various locations of people using your solution
  • Give a personal face to an otherwise faceless business
  • Borrow the authority or street cred of the testimonial provider
  • Reinforce delighters & reasons to believe in your company
  • Stomp down objections
  • Add an emotional layer to your sales strategy
  • Trigger ‘herd behavior’ (i.e., “if all these people are doing it, maybe I should, too”)

Do your testimonials do any of the above?

If they don’t, what are they doing on the page?

(Remember that every letter of copy on your page is taking up valuable real estate… so it needs to prove its worth or high-tail it home. That means your testimonials need to support your argument… or you need to scrap them.)

In this edition of Copy Talk, I address the above points and also talk about 9 ways to get more out of your testimonials.

I know it can be really hard to be critical of your testimonials.

But the cold, hard truth is that, if you want your testimonials to be more effective than simply showing that you have a handful of satisfied users, you should start getting critical with them.

Know what you want from a testimonial, and ask your customers for them.

Ask.

If your customers give you testimonials that don’t meet the objectives above, go back to them with revisions or requests for them to make a tweak or two. Remind them that you’re a small business and that their testimonial can do amazing things for your business, and they’ll not only be more likely to give you one – but they’ll also feel really good about doing so.

Happy writing,
Joanna

 

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